One of the few Indian Banks that caters to Indian citizens. The banking officers are very helpful and they have always kept the relationship well in building relationships and help with suggestions on how to build the wealth portfolio. My parents had introduced me to the bank about 14 years ago. I have never seen an issues. Even the branch Manager ensures that the customer is served at the bank and they are ready to spend some time with you. Honestly, the Managers take the interest of serving you. They don’t appear to shoo the customers out of the bank. Unlike the PSU banks which will keep you waiting for hours just to update your KYC. The PSUB Manager considers the clients as worms.vinaybg , 29/12/2020
The government should consider that National Banks be privatised. There will be many willing buyers
I have taken credit card emi and I used to pay before the due date and now from past 3 to 4 months I’m not able to see any credit statements nor pay button option in app so I request axis bank executive to resolve this technical issue and still no use and because of these technical faults axis bank charging interest on me and asking to pay those interest as well such fraud service I never expected from reputed bank, it’s there responsibility to provide proper service and when I reach to axis bank to report this incident they says that credit card is not in our department it’s a separate service u have to report in Lalbagh office then why the hell they call and say axis bank credit card payment is due or pending when its a separate department or service, and again they say for faster service use axis bank app and this is how or faster they provide service. Worst app worst bank. Not even like to give single star as well but there’s no other option. One advise to axis bank if u had provided better service or when I reached to bank office if they could have respected my compliant and resolved soon I would have appreciated bank service look again where your falling down.Sparta8979799 , 12/04/2024
Bank smells a lot not a single educated employee who can resolve the query. Everytime I went there they say your query is in progress it’s been more than 3 months. I want to clos emy account still they are not aware how many days it will take. Worst decision of mt life to trust axis bank. They have. Enable APY I submit an application to stop it still money is getting deducted no way to contact the RM or their customer care executive machine keeps on wasting time everytime I tried to call customer care pathetic customer services
"Absolutely dreadful experience with this third class bank. Their customer service is abysmal, with representatives who seem to lack basic training and manners. Trying to resolve even the simplest of issues turns into a nightmare of endless waiting on hold, only to be met with incompetent solutions or outright dismissals. Their online banking platform is archaic and prone to frequent outages, making it impossible to access accounts when needed most. To top it off, their fees are exorbitant and seem to multiply with every transaction. Save yourself the headache and steer clear of this disaster of a bank."
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